Satmetrix NPX: Your Customer Experience Software Platform

Drive Customer Satisfaction, Promote Customer Loyalty, and Improve Word of Mouth

Measure, Manage, and Transform the Customer Experience

Want to stand out from the crowd? Deliver a superior customer experience. Power your VOC program with NICE Satmetrix software and gain the competitive advantage you need. Get it all: smart analytics, self-service tools, expert guidance, and more. Go big and drive change.

Build a Real-Time, Complete Customer View

Missing a piece of the puzzle when it comes to CX? NICE Satmetrix combines direct feedback, indirect feedback, and operational metrics to reveal a complete picture. Then keep close tabs on how well your interventions and innovations perform.

Learn how it all comes together »

Drive Deeper Organizational Engagement

Employees at every level crave insights about the customer experience. Be a hero: Deliver role-specific charts, dashboards, and reports to give them insights they can’t get anywhere else. Drive employee action with workflow management and collaboration tools. They’re your key to boosting engagement with CX.

Find out how to drive engagement »

Go Beyond Basics with Purpose-Built Analytics

Start with adaptive, battle-tested algorithms, then add AI and machine learning. What do you get? Unparalleled insights into the customer experience, from root cause to trending topics to correlation and beyond. Instantly slice and dice to your heart’s content. Now you’ve got insights that inspire improvement and innovation.

See what our superior analytics can do for you »

Take Control with Agile Self-Service Tools

Craving control? You need the tools to build and manage an adaptive customer experience program. With drag and drop ease, we deliver: configurable templates, best-practice libraries, powerful admin tools. Even end users can filter and explore on the fly. That leaves you free to focus on strategy and planning.

Set yourself free with self-service tools »

Follow Our Customers on the Road to Success