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Strategies for Employee Engagement in CX Programs
January 24, 8.30 a.m. Pacific | 4.30 p.m. GMT

You’ve got the passion, the drive, the CX data and insights, and the plan for success … but who’s with you? If you’re struggling to bring employees from throughout your organization along on your mission of improving the customer experience, tune in for some tips. Hear from Richard Owen, CEO of the consultancy Owen CX Group and co-author of Answering the Ultimate Question: How Net Promoter Can Transform Your Business, about strategies for engaging employees with CX.

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