Customer Video Replay

Essendant Customer Success Story

Essendant Uses CEM to Turn Insights Into Actions

Essendant’s business as a B2B supply distributor presents it with unique challenges. Igor Rajcevic, Director of Care and Sales Operations at Essendant, talks about his experience with Satmetrix and how it turns the insights gained through Satmetrix NPX into direct actions to improve the customer experience.

Watch the video to learn how Essendant:

  • Uses NPX to gain actionable insights into customers
  • Closes the loop on customer feedback and uses the interactions to remove pain points and improve the customer experience
  • Leverages management support and regular reporting to drive customer-centricity deeper into the organization