Customer Successes

Forward Thinking Customers Choose NICE Satmetrix

PDF A1 Telekom Austria Group

Learn how A1 Group increased conversion of detractors into promoters by 162% and increased online TNPS by up to 21 points in some markets

PDF Bobst

Bobst increases CX program coverage from 0 to 95%, raises overall group NPS from 10 to 35 and increases net revenue by 26.8%

PDF Kronos

Kronos achieves 15% increase in key CSAT score, retains 97% of customers, and grows steadily.

PDF Virgin Money

Learn how Virgin Money increased its NPS® by 21 points in two years.

PDF Exchange Bank

Prominent community bank Exchange Bank digs in deep to drive customer experience improvements

PDF Pulse Secure

Enterprise mobility leader Pulse Secure drove a 45-point increase in NPS with its CX focus.

PDF Williams Scotsman

Customer experience is everyone’s job at Williams Scotsman, where local control drives ongoing improvements.

VIDEO Caliber Home Loans

Caliber Home Loans uses compelling dashboards to engage employees with customer experience management.

VIDEO Essendant

Essendant uses customer experience management to overcome the unique challenge of its B2B business model.

PDF Masergy

Masergy achieves 20% revenue growth and reduces customer churn to below 1%.

PDF RagingWire

RagingWire scales aggressive business expansion with a focus on customer excellence.

PDF Anytime Fitness

Anytime Fitness Launches Its First Customer Experience Program For Francisees.

PDF City Bin Co.

The City Bin Co. boosts customer base by 50% – leads industry shift in CX status quo.

PDF Elion

Elion, a young telco, catches market leader with focus on customer experience excellence.

PDF Experian

Experian builds a culture of customer obsession to drive a 15% increase in revenue.

PDF Experian QAS

Experian QAS consolidates fragmented global CX program for big results.

PDF Housemaster

HouseMaster activates “Mobilize Promoters” feature for 40-fold social engagement increase.

PDF Symantec

Symantec’s Net Promoter Score jumps over 50%, while reducing support costs by 30%.