Customer Success Story

Anytime Fitness Customer Success Story

Why Anytime Fitness Chose Satmetrix to Launch Its First CX Program for Franchisees

Anytime Fitness serves almost two million members in over 2000 franchises in 15 countries. As a massive scale, global franchise, they were looking to provide their independent club owners with simple, effective tools to grow their business. After a successful pilot in 25 clubs, the Satmetrix system was rolled out to all U.S. based clubs with plans to expand the program globally.

Large Scale, Easily Managed

Satmetrix provided a CEM solution that works across at a massive scale over 2300 Anytime Fitness franchises in 15 countries – and it only takes one person to manage the global Satmetrix Net Promoter program.

Achieve Industry Standard Churn

Anytime Fitness saw a 50% member attrition rate, which is typical for health clubs and gyms.