Customer Success Story
A1 Telekom Austria Group Customer Success Story
Actionable Insights from an Omnichannel and Multinational Voice of the Customer
The A1 Group chose the NICE VoC solution’s robust capabilities and global language features to craft a VoC program across its multinational market. At its heart is NICE Satmetrix, which delivers comprehensive, cost-effective customer experience management in a scalable SaaS solution. It gathers structured and unstructured real-time omnichannel feedback from across the enterprise for adaptive analysis, reporting and automated alerts and workflows.